​Hosteurope

Commercial cloud provider.

1. Technical information

1.1. Applicable OpenSSH client configuration

Match originalhost hosteurope
    HostName lvps92-51-161-129.dedicated.hosteurope.de
    User USER

Match originalhost hosteurope user root
    ProxyCommand ssh USER@hosteurope -W %h:%p
    IdentityFile "%d/.ssh/key_pairs/root@hosteurope"
Match originalhost hosteurope user USER
    IdentityFile "%d/.ssh/key_pairs/USER@hosteurope"

1.2. Web console

​https://92-51-161-129.kundenadmin.hosteurope.de:4643/

1.3. Outages

​https://kis.hosteurope.de/allgemeines/stoerungen/

2. Relations

2.1. Support Contacts

​"Support" <support@hosteurope.de>

2.2. Agreed service level (formal/informal)

Formal: 24/7 Erreichbarkeit per Telefon (0800) oder E-Mail

Supportzeit	mo - fr 9:00 bis 17:00 Uhr
Garantierte Reaktionszeiten (dringende Störung)	max. 2 Stunden
Garantierte Verfügbarkeit	99,95%
Latenz der Internetverbindung	<40 Millisekunden (innereuropäisch)
Ausfallkompensation	bis zu 100% der monatlichen Miete

​Source

3. Tickets

Ticket	Priority	Summary	Owner	Created	Modified
#898	major	Add robots.txt with link to vlo sitemap	Sander Maijers	8 years ago	8 years ago
#899	major	Include sitemap generation after succesful harvest + import	Sander Maijers	8 years ago	8 years ago
#902	major	Grant read access to httpd logs	Sander Maijers	8 years ago	8 years ago
#908	major	Prevent crawlers from indexing the vlo search pages	Sander Maijers	8 years ago	8 years ago